About Me
Hi, I’m Alex, founder of 313.Works.
I build fast, modern WordPress websites for Metro Detroit businesses, designed with marketing in mind and managed end-to-end so you don’t have to babysit your site.
I handle the full build (design, structure, and content layout), and I also manage the backend: hosting, performance, updates, caching, and security. My sites run on high-performance Vultr infrastructure, managed through SpinupWP, and protected by Cloudflare’s web application firewall.
Beyond websites, I also offer managed care and on-demand IT help for small businesses that need a reliable technical partner. This includes account and access cleanup, device and Microsoft 365 guidance, vendor coordination, and incident response when something breaks.
If you want a site that looks sharp, loads fast, and stays maintained, plus a tech partner you can call when you need one, you’re in the right place.
EXPERIENCE
2025 - 2025
Service Delivery
IT R Us
• Built the managed-services framework (service tiers, scope, standards) with CIS/NIST alignment in mind.
• Developed an internal quoting tool to package the stack into priced offerings (stack → packages → pricing).
• Provided ongoing Tier 1-3 break-fix support during the engagement.
2024 - 2024
Windows System Administrator
JDCTek
• Helped lead a governance/risk/compliance initiative, building the foundation for a NIST-aligned security baseline.
• Streamlined workstation deployments by replacing “one-off” imaging with an automated build process, cutting setup time roughly in half.
• Standardized deployment workflows with reusable build steps (naming, logging, rollback) that could be reused across tools and future platforms.
• Improved endpoint security by formalizing a hardened baseline and automating key settings so every device shipped consistently.
• Owned escalations and recurring issue prevention—solved repeat problems at the root and coached technicians on a consistent troubleshooting approach.
• Led client projects end-to-end (server upgrades, network refreshes, Microsoft
2022 - 2023
Windows System Administrator
Infinity Technologies
• Supported a high-volume multi-client MSP environment, (10–30 tickets/day), resolving incidents across VoIP, Hyper-V, Windows Server, networking, Microsoft 365, ERP systems, and line-of-business apps.
• Client-facing owner for intake, triage, and expectation-setting against SLAs; coordinated escalations and kept stakeholders aligned during outages and time-sensitive issues.
• Improved consistency by creating/using technical documentation and pushing repeatable troubleshooting patterns across the service desk.
• Delivered project work alongside incident response, including a VoIP redesign and supporting an ERP vendor-led cloud implementation.
2017 - 2018
Windows System Administrator
Troy Laser and Fab
• Served as the sole on-site IT owner for a manufacturing environment—handled day-to-day support while planning and
executing infrastructure upgrades.
• Replaced an ad-hoc “homegroup” setup with a domain-based Windows environment to support a new ERP rollout and
improve security/manageability.
• Introduced virtualization (Hyper-V) to modernize servers and improve scalability and recoverability.
• Implemented a business-grade firewall/SD-WAN setup to improve uptime and detect connectivity issues faster.
• Stabilized voice services by migrating to a more reliable SIP trunk and reducing VoIP instability.
• Built internal documentation and process tooling (Wiki) to support changing manufacturing workflows and reduce tribal
knowledge.
• Upgraded plant connectivity with enterprise Wi-Fi in a dense shop environment to support operational tech growth.
2016 - 2017
Junior System Administrator
Junior System Administrator
• Supported a multi-client MSP environment, onboarding new clients and resolving Tier 1–2 escalations on-site and remotely
across diverse industries.
• Administered core Windows infrastructure: Active Directory/GPO, Windows Server, Exchange/Office 365, and email security
(Mimecast).
• Delivered implementation work including 3CX VoIP rollouts, SQL migrations, and IIS application configuration.
• Strengthened delivery through documentation and light automation (PowerShell), improving repeatability and reducing timeto-
resolution.
2015 - 2016
Desktop Support
Logicalis
▪ Supported internal operations for Logicalis’ 800+ employees as part of the core infrastructure team, delivering Tier 1 suppor t and
resolving 20–30 tickets daily across hardware, OS, Exchange, and AD.
▪ Administered CUCM and Cisco Unity for telephony issues, managed user accounts via Active Directory, and ensured accurate
time entry through Changepoint.
▪ Handled new user deployments, imaged systems, and documented issues to improve service desk workflows and resolution
consistency.
Education
2025 - 2028
Security + 701
Comptia
CompTIA Security+ (SY0-701) — Industry-recognized cybersecurity certification validating foundational skills in risk management, threat detection, incident response, secure network architecture, and security best practices across modern IT environments.
2022
AZ 900
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900) — Validates foundational knowledge of cloud concepts and core Azure services, including basic security, governance, privacy/compliance, pricing, and support models.
Skills
Windows System Administration
Server/Workstation
IT Service Management
ITIL Foundational
Governance, risk management and compliance
Risk management
Frontend/Backend WordPress
Non enim praesent
Arbitrage
Product/Service
Technical storytelling (making complex simple)
I turn technical services into clear offers people understand and say yes to—web copy, landing pages, and onboarding content.
Awards
Bluebase
Non enim praesent
Demble
Non enim praesent